Archie Hendricks Sr., Skilled Nursing Facility
Resident Satisfaction Survey
Summary of Results 2010
The percentages listed in each category represent those responses that indicate that the residents and/or their family members “Strongly Agreed or Agreed” with the statement in the category.
The numerator includes only those residents and/or family members who selected “Agree”, “Strongly Agree” or “Disagree” on the Satisfaction Survey Tool.
Excluded from the numerator were all responses in the “No Opinion” section and all survey questions for which no response selection was made.
The categories are as follows:
The occupancy/move-in process was courteous, clear and timely:
100% Agree or Strongly Agree
Residents receive the assistance needed/desired to be appropriately groomed and dressed:
100% Agree or Strongly Agree
Residents are treated with dignity and respect by the staff:
95.24% Agree or Strongly Agree
The food selection is good and the dining experience enjoyable:
100% Agree or Strongly Agree
Resident suites/apartments/rooms are clean and neat:
100% Agree or Strongly Agree
Residents personal clothing is laundered and returned appropriately:
71.4% Agree or Strongly Agree
Residents receive medication in a timely manner:
90.9% Agree or Strongly Agree
Staff members are available and responsive to resident/family needs and concerns:
93.48% Agree or Strongly Agree
Family members receive sufficient information about their loved one in a timely manner:
88.9% Agree or Strongly Agree
Resident Satisfaction Survey
Summary of Results 2010
The percentages listed in each category represent those responses that indicate that the residents and/or their family members “Strongly Agreed or Agreed” with the statement in the category.
The numerator includes only those residents and/or family members who selected “Agree”, “Strongly Agree” or “Disagree” on the Satisfaction Survey Tool.
Excluded from the numerator were all responses in the “No Opinion” section and all survey questions for which no response selection was made.
The categories are as follows:
The occupancy/move-in process was courteous, clear and timely:
100% Agree or Strongly Agree
Residents receive the assistance needed/desired to be appropriately groomed and dressed:
100% Agree or Strongly Agree
Residents are treated with dignity and respect by the staff:
95.24% Agree or Strongly Agree
The food selection is good and the dining experience enjoyable:
100% Agree or Strongly Agree
Resident suites/apartments/rooms are clean and neat:
100% Agree or Strongly Agree
Residents personal clothing is laundered and returned appropriately:
71.4% Agree or Strongly Agree
Residents receive medication in a timely manner:
90.9% Agree or Strongly Agree
Staff members are available and responsive to resident/family needs and concerns:
93.48% Agree or Strongly Agree
Family members receive sufficient information about their loved one in a timely manner:
88.9% Agree or Strongly Agree